Thailand’s high Internet user penetration, forecast to reach 84% by 2026, and fast home broadband speeds have led to the rapid acceleration of ecommerce, along with a growing choice of delivery solutions. This has created fierce competition for postal services and a significant drop in regular mailing rates, which has directly impacted the revenue of Thailand Post.
Thailand Post needed a partner to integrate digital payment services like e-wallets into its operations and beef up its existing cash on delivery methods to win in this fast-evolving landscape. In doing so, Thailand Post hoped to improve its existing products and services for its customers with an efficient and reliable payments platform like 2C2P.