Each month, GERALD.ph encountered repeated requests to justify suspected fraudulent online transactions using its existing payment provider. Despite paying a premium for security, the process was inefficient and put added pressure on the company’s busy back-office team. These interruptions soaked up valuable time that could have been better spent on other customer services.
GERALD.ph needed:
- Robust fraud monitoring from its payment provider to guarantee secure transactions every time
- A highly responsive payment provider to help deliver a first-class e-commerce experience for its premium customers